With respect to our loyal customers we care of your satisfaction with your Andes Trade LTD purchase. If the received product does not meet your expectations, you may return or exchange it, within 30 days from the date of purchase - directly from AndesRoses.com or from any Andes Trade Ltd. Retail Store.
Any product, purchased at AndesRoses.com can be refunded or exchanged by mail within 30 days from the original date of purchase. You will be refunded of the price of your returned purchases. Regrettably, the original shipping costs are not refundable.
If you want to initiate a return or exchange process, please email us at firstname.lastname@example.org, including your order number and the exact reason for returning/exchanging. Once your request is received, our customer service representative will provide you with additional instructions to complete the process.
We would like to inform you that processing of the returns and exchanges usually takes 10 to 20 business days from the time of arrival at our warehouse.
Items purchased at any AndesRoses.com Retail Store can be exchanged or refunded within 30 days. Please note that you are expected to provide an original AndesRoses.com Retail Store receipt.
You will be refunded by using the original method of payment unless this method is unavailable or if you are returning an item using a gift receipt. In this case, a merchandise credit will be issued.